PPCS - Psychiatric & Psychological Consultant Services

Clinical Governance/Quality Assurance

PPCS is committed to maintaining and improving standards of assessment, treatment and care for our patients.

In accordance with the Care Standards Act 2000, PPCS is regulated against National Minimum Standards (Department of Health 2002) by the Care Quality Commission (CQC).

The CQC requires PPCS continually to assess each of our practice areas, including Statement of Purpose, policies and procedures, clinical standards and healthcare outcomes, and to measure them against nationally agreed guidelines to maintain our accreditation.

The Clinical Advisory Board (CAB) at PPCS has been constituted with representation from all the professional disciplines involved at the Clinic. It has been empowered specifically to ensure that clinical standards are measured, reviewed and maintained.

Clinical Outcomes
Our clinical outcomes are measured using established and externally validated methods. Audits are undertaken every six months and presented to the CAB for ratification and action.

Professional Registration
All our clinicians are registered and accredited with their professional body and this is monitored by the CAB. Our psychiatrists are registered with the General Medical Council (GMC) and listed on the specialist register and are all either Members or Fellows of the Royal College of Psychiatrists

Our psychologists are Chartered with the British Psychological Society (BPS), and registered with the Health and Care Professions Council (HCPC)

Patient Satisfaction (comment and complaints)
We value feedback from patients and continually monitor our own performance, listening to the views of those using our services. As part of our CQC requirements we have a detailed complaints procedure, and leaflets which explain the process can be found throughout the Clinic.

All our data and medical records are treated as confidential. We fully comply with both data protection legislation and with medical confidentiality guidelines.

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